2 years from the date of purchase (1 year for the Ceiling Light remote controls)

Manufacturing defects in materials or workmanship. Electrical components (including drivers and LED modules).Structural integrity of the fixture under normal use.

• Damage due to misuse, improper installation, or unauthorized modifications.
• Wear and tear from normal usage, including scratches, dents, or discoloration.
• Lamps or bulbs not originally supplied with the product.
• Power surges or electrical faults caused by external sources.
• Ceiling light remote controls: No on-site warranty is provided; customers must return the product for evaluation.

To initiate a warranty claim, please provide:

• Proof of purchase (invoice or receipt).
• A description of the issue and supporting photos, if possible.
• Contact details for follow-up.

Color temperature (measured in Kelvin, K) determines how warm or cool a light appears:

• 2700K–3000K (Warm White): Cozy, yellowish light
• 4000K (Neutral White): Balanced, natural light
• 5000K–6500K (Cool/Daylight): Bright, bluish-white light

It affects mood, comfort, and functionality in a space.

Warm white (2700K–3000K) is ideal. It creates a relaxing and comfortable environment, suitable for winding down and sleep.

Use warm to neutral white (3000K–4000K).

• Warm for a cozy vibe
• Neutral if you want a brighter, more functional space

Neutral to cool white (4000K–5000K) is recommended.

It improves focus, reduces eye strain, and mimics daylight conditions.

For desk lamps:

• 4000K–5000K (Neutral/Cool) → Best for productivity and reading
• Avoid very warm light as it may cause drowsiness over long periods

Brightness is measured in lumens:

• Bedroom: ~1,500–3,000 lumens
• Living room: ~3,000–6,000 lumens
• Kitchen: ~4,000–8,000 lumens

Depends on room size and ceiling height.

A desk lamp should typically provide 400–800 lumens, enough for focused lighting without glare.

Not necessarily.

• Wattage = energy consumption
• Lumens = brightness

LED lights use lower wattage but produce higher brightness.

Neutral to cool white (4000K–5000K) is recommended.

It improves focus, reduces eye strain, and mimics daylight conditions.

Yes. Dimmable lights give you flexibility for different moods and uses (work, relax, sleep).

Camera settings and screen displays can alter color perception. Real-life lighting may appear warmer or cooler.

• Motor: 10-years warranty
• Other Mechanical Parts: 2-years warranty
• LED Light Kit: 2-years warranty
• Labor and On-site Service: 1 year warranty

Labor and On-Site Service Fees will apply after 1-year warranty:

Transportation- $30.00 and Labor- $20/unit.

This warranty covers defects in materials under regular use and maintenance. During the warranty period, we will, at our discretion:

• Repair the defective part or product
• Replace the defective part or product with a new or refurbished equivalent

This warranty does not cover:

• Damage caused by improper installation, misuse, accidents, or natural disasters
• Normal wear and tear, including scratches, dents, or cosmetic damage. Issues arising from power fluctuations or improper electrical  connections
• Damage is caused by connecting the product to a dimmer, regulator, or IC control.
• Damage due to the use of non-original accessories or parts
• Corrosion or rust in coastal areas or other harsh environments
• Noise or vibration issues that are considered normal for ceiling fan operation
• Cost of removal, reinstallation, or shipping for warranty service

To claim warranty service:

• Contact our local authorized Service center/distributor with proof of purchase and product details.
• We will arrange an on-site inspection or request that you return the product for evaluation if necessary.
• If the claim is valid, we will repair or replace the product as per the warranty terms.

• This warranty is valid only for the original purchaser and is non-transferable.
• The warranty period begins from the date of purchase, as indicated on the original receipt.
• This warranty applies only to products purchased and used within Singapore Main Island and Sentosa Island from our authorized dealers/partners.
• A certified professional must install the fan according to the installation instructions.
• Proof of purchase (original receipt) must be presented for warranty claims.
• The Product's serial number must not be tampered with, erased, defaced, or altered. Otherwise, the Warranty shall be void

• After the first year, customers are responsible for any labor or transportation costs associated with warranty service.
• If the fan is installed over a false ceiling or the ceiling height is over 3 meters, the Customer must pay an additional minimum fee of $50 and provide scaffolding when necessary. For ceiling heights of 4 meters and above, the customer is required to bring down the fan for service repair. 
• For any part(s) or component(s) replacement. The defective part(s) or component(s) shall become the service provider's property and be returned to GLOXON for quality analysis.
• The original warranty period will continue after any replacement or repairs; a new warranty period is not initiated.
• This warranty gives you specific legal rights depending on your jurisdiction, which may vary from country to country.

Our liability under this warranty is limited to repair and replacement, as described above. We are not liable for any consequential or incidental damages arising from the use or inability to use this product. By purchasing and using this product, you agree to the terms and conditions of this warranty policy.

• Choose a ceiling light if you already have good airflow (e.g. aircon-heavy homes)
• Choose a ceiling fan with light if you want both cooling and illumination in one fixture—ideal for bedrooms and living rooms in Singapore

Yes. Most ceiling fans are designed to be compatible with HDB flats. However:

• Ensure your ceiling height is at least 2.4m
• Flush-mount (hugger) fans are recommended for low ceilings

General guideline:

• Small rooms (≤10 sqm): 36–42 inches
• Medium rooms (10–20 sqm): 44–52 inches
• Large rooms (>20 sqm): 52–60 inches

Choosing the right size ensures optimal airflow efficiency.

Ceiling fans do not lower temperature but improve air circulation, making you feel cooler through evaporation.

Yes, DC (Direct Current) fans are generally:

• More energy-efficient
• Quieter
• Offer more speed settings

They are ideal for modern homes in Singapore.

DC fans typically consume 15–35W, much lower than air conditioners, making them cost-efficient for daily use.

Most integrated/non-integrated LED lights are sufficient for general lighting, but for larger rooms, you may still need additional lighting.

Our ceiling lights and fans offer:

• Adjustable color temperature (CCT)
• Remote or app control

Check product specifications before purchase.

Yes, our models have replaceable LED modules. Contact us to arrange for replacement.

esales@pantrade.com.sg

Quality DC fans are designed to be ultra-quiet. Noise may occur if:

• Installation is improper
• Blades are unbalanced

• Turn off power before cleaning
• Use a dry or slightly damp cloth
• Clean blades regularly to prevent dust buildup

Basic cleaning every 3 months is sufficient. Professional servicing is rarely needed unless issues arise.

Yes, when properly installed. Ensure:

• Secure mounting
• Adequate height clearance

This is extremely rare if installed correctly. Always use a licensed installer and proper mounting hardware.

• Room size compatibility
• Motor type (DC preferred)
• Noise level
• Design & blade material

Lower-cost fans may:

• Be noisier
• Consume more energy
• Have shorter lifespan

For long-term use, investing in a reliable model is more cost-effective.